Executive Assistant – Distribution Group Job Newcastle area,Newcastle upon Tyne England UK,Administrative/Clerical

Job Description & How to Apply Below

Location: Newcastle upon Tyne

Senior Medical Receptionist - Medical Clinic

Working hours is based on a 3 week rota

Key responsibilities

Senior administration

Manage patient memberships, review online renewals daily, follow up outstanding renewals by telephone and maintain accurate records and payments.
Process external consultant, hospital and agency reports; attach them to the correct patient record and create workflows for clinical review where needed.
Assist with daily fee collection, HSBC banking, payment reconciliation, consultation lists, outstanding balances and back-office card payments.
Support doctors with administration, patient communications, referrals and follow-ups.

Reception and practice operations

Welcome patients; manage calls, emails and Whats App enquiries promptly and courteously.
Manage Meddbase appointments, new patient registrations, scanning and filing of prescriptions, referrals, results and
Prepare and check consulting rooms, including rooms 2, 3 and 6; complete twice-daily fridge checks and monitor equipment cleaning.
Coordinate stationery, deliveries, collections, post, service providers and confidential document disposal.

Professional standards

Protect patient confidentiality and comply with practice policies, data protection, health and safety, and security procedures.
Safeguard issued keys and access cards; observe the dress code and understand emergency procedures.
Check the staff rota regularly, complete mandatory training (including Blue Stream Academy), support colleagues and undertake other reasonable duties.

Requirements

Excellent communication, organisation, time management and computer skills.
Accuracy with medical records and payments, discretion, initiative and the ability to prioritise competing tasks.
A reliable, professional and patient-focused approach; experience with memberships or clinical workflows is advantageous.