Clerical Assistant | upon Tyne Hospitals NHS Foundation Trust

Company:
The Newcastle upon Tyne Hospitals NHS Foundation Trust

Salary: £25,272 per annum

Hours:

Full-time

Job type:
Permanent

Posting date: 12 Nov 2026

Closing date: 12 Dec 2026

Location:

317 02 Royal Victoria Infirmary, NE1 4LP

• Royal Victoria Infirmary (RVI)
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Northern Genetics Service

We also have offices at Regent Point in Gosforth and community sites.

Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care?

We are looking to recruit an enthusiastic Clerical Assistant to provide high-quality administrative support to our ophthalmology Service. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service.

You will provide a comprehensive clerical and administrative service within Ophthalmology, supporting clinical teams and helping to ensure patients move effectively through their care pathway.

Duties will include arranging and managing outpatient appointments, processing clinic outcomes and correspondence, maintaining accurate electronic patient records, and supporting referrals, request lists and waiting lists. You will also provide telephone support, responding to calls from patients, carers and healthcare professionals, dealing with enquiries appropriately, taking accurate messages and escalating queries where required. You will work closely with medical, nursing and administrative colleagues to provide an efficient and patient-focused service.

You will use a range of Trust IT systems to maintain patient information and will be expected to identify and upscale any concerns or discrepancies that could affect the patient's pathway. The postholder will work flexibly across Ophthalmology subspecialties to help maintain an effective administrative service and support the delivery of high-quality patient care.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Interview Date 30 November 2026

37 Hours 30 Minutes/Week

This

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