Customer Relationship Management Executive

Job Description CRM EXECUTIVE

Location:

Newcastle upon Tyne- NE12 8BU

Full-time

Competitive Salary

Working Hours:

40 hours per week, Mon-Fri, 9am – 6pm, hybrid working (3 in the office, 2 from home), early finish Fridays

Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

We are seeking to hire an experienced, hands on, CRM Executive to assist in developing and improving Verisure’s communications with our customers. As a CRM Executive, reporting to the Customer Experience Manager, you will work proactively and strategically on all customer communications. You will be an integral part of the Customer Marketing team, defining multi-channel journeys, streamlining operations and coordinating communication across target audiences.

The ideal candidate will have a proven track record of creating email journeys, creating templates and achieving business goals.

• Create and manage a communication strategy
• Develop and implement customer communication journeys
• Design email templates and calls-to-action (CTAs)
• Monitor and evaluate the success of email campaigns against key business KPIs

Segment our portfolio based on cust...