Process Improvement Manager

This range is provided by Lorien. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Salary: up to £75,000 + benefits and discretionary bonus

Locations:
London, Nottingham, Leeds, Sheffield or Oxford

Hybrid/Remote

Lorien are currently engaged with one of our legal services clients who are looking for a Process Improvement Manager to support the team in documentation and continuously improving best practice. This is a new role that has been created to drive the ambitious growth strategy of the organisation.

In this role, you will be responsible for Discover, Define, Design/Develop and Deliver across many initiatives collaborating with Process Owners across the business.

• Investigate and assess impactful process improvement opportunities across the business. Areas of focus will be determined by senior management in accordance with the organisation's strategic objectives and priorities from time to time.
• Setting the scope and definitions for processes under review, and documenting clear objectives and problem statements/success criteria.
• Facilitating workshops with key stakeholders and process operators to document in Microsoft Visio, utilising Lean Six Sigma methodologies to eliminate errors and inefficiencies of process.
• Supporting senior management in maintaining organisation wide process architecture, including maintaining and making accessible to the business the centralised catalogue.
• Collaborating with IT BAs to document clear, actionable Business/User Requirements for new technical solutions that will serve to support/enable Agreed Best Practice.
• Establish relationships and working arrangements with Process Owners to ensure they drive adoption and continuous improvement feedback and establish an effective review protocol for the Process Catalogue to ensure continuous improvement, harnessing new best practices, new opportunities for improvement, and innovative new ideas.

• Experience and demonstrable impact facilitating process improvement
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders and drive change
• Strong analytical and problem solving skills that are data-driven and detail orientated

• Lean Six Sigma Certified
• Prince2 Certified

• Mid-Senior level

• Full-time

• Project Management

• Legal Services