Procurement Operations Manager

As an integral member of our Group Procurement Centre of Excellence, you’ll help shape how procurement supports and empowers teams across the Society. Acting as the heartbeat of our transformation journey, you will take the lead in nurturing the end‑to‑end management of our procurement & third party risk management systems, processes, procedures, reporting, analytics, and data standards.

You’ll guide how procurement works on a day‑to‑day level, ensuring clarity, consistency, and confidence in how we operate. Your work will help the whole function thrive — from championing the adoption of automation and AI, to safeguarding data integrity, to creating meaningful reporting for regulators, auditors, and senior leaders.

This is a role with genuine reach, influence, and visibility. You’ll collaborate across business areas to uncover opportunities, embed supportive and user‑friendly processes, and cultivate the operational excellence that strengthens our procurement strategy.

You bring a thoughtful blend of operational leadership, technical insight, and a natural drive for continuous improvement. With experience in an operations management role and a hands‑on approach to systems, you feel confident configuring and implementing P2P platforms such as Workday Strategic Sourcing or similar solutions.

You’re naturally analytical, curious, and comfortable producing high‑quality reporting — including Power BI dashboards for C‑suite audiences. You understand how to interpret MI, share insights with clarity, and contribute to informed, strategic decision‑making. Your knowledge of process design, optimisation, and lean methodologies will help you shape smoother, more intuitive procurement experiences across the Society.

You thrive in a dynamic environment and bring resilience, openness, and a willingness to question established ways of working. Your communication style is engaging and inclusive, allowing you to build strong cross‑functional relationships and represent the procurement function with confidence and care. Familiarity with financial services regulations, audit frameworks such as ISAE
3000 or ISO
27001, and a customer‑centred mindset will further support your success.

Above all, you’re a strategic, forward‑looking thinker who can balance immediate operational needs with long‑term vision — and you’re ready to help shape the future of Group Procurement.

Our Group Procurement function plays an essential role in ensuring the Society operates responsibly, efficiently, and in line with regulatory and industry expectations. The Centre of Excellence sits at the core of this mission, providing the frameworks, tools, insights, and operational foundations that underpin procurement activity across our organisation.

We’re committed to thoughtful transformation — using innovation, data, technology, and strong governance to deliver meaningful value for our members and colleagues. Joining us means becoming part of a collaborative, supportive, and forward‑thinking team dedicated to doing the right thing and continually enhancing the way we work.

We operate on a hybrid model of working, this sees our colleagues work some days from home and some from our office in Cobalt Business Park, we'd love to talk through how this might work for you. Your work life balance is important to us, if you’d rather spend more time at home that’s fine by us, likewise if you prefer to spend a little more time in the office that’s fine too.

We welcome conversation around when, where and how you work.

This role can also be considered on flexible working arrangements, and we actively encourage those who consider themselves suitable for the role yet would prefer part‑time arrangement or compressed hours to get in touch to discuss any requirements/preference.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

As well as receiving a…