Business Analyst

Salary

Salary: Up tp £40,000 based on 35 hours per week

Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management.

We are on the lookout for motivated individual to join our IT team as a Business Analyst
. The ideal candidate will be responsible for facilitating and coordinating all aspects of the IT change management process to ensure seamless and efficient changes within the IT infrastructure.

This role ensures changes are thoroughly assessed, authorised, prioritised, and implemented in alignment with organisational and compliance standards (such as ISO
27001), minimising risk to operational stability and service delivery. The Analyst works collaboratively across departments to manage the impact of changes, reduce service disruption, and maintain high levels of system performance.

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management and rehabilitation.

As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8 Star rating by Trustpilot, we provide an excellent service for the client from start to finish.

At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.

• As a Business Analyst
  , you will act as the primary point of contact for the IT change management process, overseeing and coordinating all change requests and ensuring they follow established protocols.
• Evaluate the risk and potential impact of each change on system operations, customer data security, and compliance standards, particularly focusing on ISO
  27001.
• Maintain accurate and comprehensive records of all change requests, approvals, implementations, and post-implementation reviews to ensure audit readiness.
• Regularly assess and improve change management processes to increase efficiency and reduce the frequency and impact of failed changes.
• Organise Change Advisory Board (CAB) meetings by setting agendas, taking minutes, and following up on any action items. They will ensure all necessary team members are informed about upcoming changes and given the opportunity to provide feedback.
• Work closely with IT, operations, and relevant department heads to coordinate change approvals and maintain effective communication throughout the change lifecycle.

• Competitive salary: Up to £40,000 based on 35 hours per week
• Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays
• Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts
• Work-Life Balance:
  Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
• Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
• Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year.

This role is full-time, based on 35 hours per week. The working pattern for this role is Monday to Friday, 9.00 am to 5.00 pm.

We are also fully office-based in Byker, Newcastle.

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

Essential Skills and Experience

• Experience in a similar role with knowledge of change management processes and tools.
• Strong understanding of change management frameworks, including ITIL.
• Analytica…