Services Executive

Premium Services Executive

Permanent

Newcastle Upon Tyne

Competitive

Closing Date: 24th June 2026

Be part of something bigger. Delivering world-class service across every premium experience.

We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.

This is a great opportunity to develop, learn and make a real contribution in a fast‑paced and exciting environment.

The Premium Services Executive role plays a key part in delivering exceptional service and operational excellence across the club’s premium sales and hospitality ecosystem. This position supports the full end-to‑end administration of premium client experiences, matchday operations, Business Club management, and Hospitality contract delivery. The ideal candidate will be detail‑oriented, proactive, and committed to enhancing the premium client journey across every touchpoint.

• Support the Premium Sales Administration Manager with daily sales setup requirements and workflow optimisation.
• Manage general Salesforce administration including pipeline setup, reporting, dashboard creation, and ongoing system maintenance.
• Create, issue, and maintain all Hospitality Contracts, ensuring timely updates and accuracy across all client groups.
• Manage generic Business Club administration across systems including Unify, Salesforce, and the Business Club App.
• Lead on Matchday Experience administration, ensuring all premium areas run efficiently and to a high standard.
• Ensure smooth running of single-match hospitality areas, coordinating logistics and distributing client feedback to relevant stakeholders.
• Coordinate the full matchday ballot process including administration, member communication, and operational alignment.
• Manage matchday ballot assistant requests and oversee any required seat relocations across stadium zones.
• Gather, analyse