Revenues and Financial Assessment OnDemand Officers

Revenues, Housing Benefits, Assessment & OnDemand Officer

As a Revenues, Assessments, Property Inspection or OnDemand Officer at Civica, you will play a vital role in supporting Local Authorities to deliver accurate, compliant, and customer‑focused financial and benefits services. You will help customers understand their liabilities, entitlements and payment options while ensuring all work aligns with legislation and best practice.

• Assess and process Housing Benefit & Council Tax Support claims
• Manage Council Tax & Non‑Domestic Rates billing, recovery & enforcement
• Handle over payments, refunds & payment arrangements
• Prepare cases for court or tribunal
• Respond to customer and stakeholder queries with clarity and confidence
• Ensure compliance with legislation, policy and DWP guidance
• Identify irregularities and escalates appropriately

• Minimum 3 years’ experience in Revenues and/or Benefits
• Strong working knowledge of relevant legislation
• Confident decision‑maker for liability, recovery, over payments and arrangements
• Excellent communication skills – written and verbal
• Comfortable handling complex queries and sensitive situations
• Highly organised, accurate and deadline‑focused
• Strong IT skills and experience using online processing systems

• IRRV qualification
• Multi‑system processing experience
• Experience supporting or mentoring colleagues

• 25 days annual leave plus bank holidays with option to buy up to 10 extra days
• Up to 3 extra days off for volunteering
• 5% employer pension contribution to support your future
• Income protection up to 75% salary cover for long‑term illness
• Life assurance – 4× salary tax‑free lump sum
• Critical illness cover – £25,000 lump sum (extendable to dependents)
• Private medical insurance – fast access to private healthcare
• Health cash plan – claim back physio, therapies and more
• Dental insurance – cover for routine and emergency care
• Electric vehicle scheme – a range of electric and hybrid vehicles
• Affinity groups – join employee‑led communities
• Bounty bonus – refer a friend and get rewarded

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.