Partner Success Manager

About the Role

We’re looking for a proactive and relationship-driven Partner Success Manager – Renewals to join our team and play a pivotal role in driving value across our partner ecosystem.

In this role, you’ll build strong, trusted relationships with our reseller and implementation partners—ensuring they are fully enabled to deliver exceptional outcomes for our customers. From onboarding through to continuous enablement, you’ll act as a key partner advocate, helping them access the tools, insights, and expertise needed to succeed, with a particular focus on driving renewals, retention, and long-term customer value.

You’ll work collaboratively across teams and with external stakeholders to improve renewal performance, reduce churn risk, and ensure that every interaction delivers a positive, seamless experience.

This is a Hybrid role with three days per week based in our Newcastle Office.

• Build and nurture trusted, long-term relationships with reseller and implementation partners
• Support partners through onboarding, training, and ongoing enablement
• Collaborate with partners to drive customer success strategies that improve retention and growth
• Use data and insights to identify risks, opportunities, and performance gaps across partner portfolios
• Facilitate insight-led conversations with partners and customers to maximise value from our solutions
• Act as a bridge between partners and internal teams, removing barriers and unlocking success
• Deliver enablement sessions and continuous improvement initiatives based on performance indicators such as NPS and customer journey touchpoints
• Monitor and track implementation progress, ensuring risks are mitigated and successes are recognised
• Champion an exceptional customer and partner experience in every interaction
• Identify and forecast customer attrition risks using engagement data, metrics, and partner insight
• Analyse performance data to uncover service gaps and improvement opportunities
• Drive data-led decision making across partner and customer portfolios
• Support partners in developing and executing their Customer Success models
• Identify opportunities for customers to gain more value from their software and services
• Close success gaps through cross-functional collaboration and process improvement
• Contribute to the overall success of the team by proactively identifying issues and recommending solutions
• Ensure all partner and customer queries are handled efficiently, professionally, and positively
• Deliver outcomes aligned to the Partner Success strategy

• Strong relationship management skills with the ability to influence at all levels
• A data-driven mindset with the ability to translate insights into action
• Experience in partner management, customer success, or account management
• Excellent communication and stakeholder engagement skills
• Proactive, curious, and solution-oriented approach
• Ability to work collaboratively in a fast-paced, cross-functional environment
• Passion for delivering exceptional customer and partner experiences

• Be part of a team that is customer-obsessed and partner-first
• Play a key role in driving business growth and long-term value
• Work in a collaborative environment where your ideas and impact matter
• Help shape a partner ecosystem where every partner is successful, and every customer is happy

• Video:
• Generous bonuses and pension scheme:
  Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing