Operations Manager - Rental Services

Operations Manager – Rental Services

Reporting to:
Managing Director

Location:

Newcastle (operating 2 days a week in the office)

As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this we’re looking for an Operations Manager to join our Rental Services team.

• Own and deliver operational plans, performance MI and resource forecasting across all of Rental Services – Referencing, Insurance products and Tenant Services.
• Play a key role in the Rental Services Leadership team, steering discussions and decisions with data, insight and operational certainty.
• Drive process improvements and efficiency initiatives to enhance service delivery across all areas.
• Lead the operational elements of new tech deployment and product‑related evolutions across the business.
• Analyse performance data to identify opportunities and mitigate risks and capitalise on opportunities through process change and better insight.
• Monitor KPIs and generate insights through effective data management.
• Collaborate with cross‑functional teams to optimise business operations.
• Manage projects from start to finish, working across the operation with key stakeholders.
• Align operational improvements with Rightmove’s strategy and objectives.
• Ensure business, consumer and customer needs are prioritised in decision making.

• A commercially minded individual contributor who identifies opportunities to improve revenue and performance, with accountability for end‑to‑end delivery.
• Organised and self‑disciplined, driven to proactively improve business operations, reporting quality and accuracy and general business success.
• Highly proficient in Excel and data analysis.
• Demonstrates advanced proficiency in SQL.
• Experience leading, driving and concluding projects and final outcomes.
• Competent in playing a strong role with senior leadership.
• A strategic thinker with strong problem‑solving skills.
• A confident project manager, seeing through change and transformation.
• Excellent communication and stakeholder management.
• Confident facilitating discussions and driving consensus within teams.
• Detail‑oriented with a proactive approach to identifying.
• Charismatic leadership, confident in managing projects and seeing through change and transformation.

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two paid volunteering days a year and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4× basic salary to a spouse, family member or nominated person.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on travel, electronics, fashion, gym memberships, cinema discounts.
• Hybrid working with a minimum of 2 days in the office; fully flexible for other roles.

Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity.