Treatment Coordinator

A new opportunity has become available for a Treatment Coordinator to join a well-established, fully PVT practice located in Barnet.

Start date – As soon as possible.

This is a full time role, working 5 days per week plus alternate Saturdays.

Hiring a commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. We're looking for more than sales ability alone; we value emotional intelligence, professionalism, and a genuine commitment to ethical patient care.

Minimum 3 years of sales or business development experience

Previous healthcare experience

Prior experience as a dental Treatment Coordinator

3+ years in UK private healthcare

5+ years of sales or business development experience

Background in a high-value or complex sales environment

Familiarity with dental or practice management software

• Builds rapport and trust quickly, tailoring communication style to individual patients
• Explains treatment plans and finance options clearly and confidently
• Handles objections, complaints, and difficult conversations with empathy and composure
• Maintains communication quality under volume and pressure
• Strong grasp of conversion rates and the levers that drive them
• Able to speak specifically about own KPI performance and proactively monitors own data
• Working knowledge of dental finance products, application processes, and the enquiry → consultation → conversion funnel
• Awareness of implant, orthodontic, and TIAD revenue dynamics
• Accurate, timely CRM record-keeping with consistent administrative follow-through
• Manages dental finance and direct debit pipelines, trackers, and reports reliably
• Translates complex clinical and commercial information into accessible language for patients
• Works effectively within a defined team hierarchy and coordinates clinical handoffs with precision

• Experience improving treatment conversion through structured patient journey work
• Previous experience in private dental or premium private healthcare settings
• Track record in a high-value, consultative sales environment

The successful candidate will:

• Act as the first point of contact for new patient enquiries via phone, email, web, and walk-ins
• Engage patients to understand their needs, introduce treatment options, and build trust
• Conduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance options
• Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion
• Support patients throughout their treatment journey, ensuring continuity and satisfaction
• Partner closely with clinicians to translate clinical recommendations into personalised patient pathways
• Take ownership of revenue, KPIs, and pipeline performance — not just bookings
• Maintain accurate CRM records and manage dental finance and direct debit pipelines
• Contribute to business development initiatives and practice growth
• Provide front-of-house and customer support when required

Legal right to work in UK (Cannot offer sponsorship)

Available to work 5 days per week, Monday – Friday and alternate Saturdays

Job stability

Located locally to Barnet

Comfortable with KPIS and Targets