Sales Manager upon Tyne, England upon Tyne, United Kingdom

Newcastle upon Tyne, England, United Kingdom

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract Type: Permanent |
Salary: Up to £80,000 OTE (£50,000 to £55,000 basic plus bonus) |
Hours: 44 Hours – Mon to Fri 9.00am to 6.00pm (one late finish to 7pm and a day off midweek), Sat 9.00am to 5.00pm and Sunday 11.00am to 3.00pm (rota basis)

A rare and exciting opportunity has become available at Newcastle Volkswagen as a Sales Manager. The successful candidate will receive an industry leading remuneration package with access to in‑house training.

As Sales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long‑lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will report to the General Manager.

You will oversee the day‑to‑day running of the showroom, including vehicle valuations and sales; supervising the vehicle journey from workshop prep right through to imaging and showroom presentation. You will work alongside the divisional buyer, dedicated prep technicians, detailers and photography team to deliver marketing standards.

• Managing the full sales process, from web inquiry to phone & showroom
• Managing staff performance through structured 121s to training & development
• Implementing department targets and brand KPIs
• Responsible for buying in vehicles and up‑to‑date stock pricing
• Ensuring full FCA compliance within the Sales Department
• Managing and owning our Customer Satisfaction metrics

You will have prior experience in a similar premium automotive environment with a proven track record in transactional sales and delivering exceptional customer service experiences. You will be able to demonstrate experience in leading a highly motivated team and know how to get the best out of each member.

Experience monitoring financial performance against budget and the ability to identify and address any shortfalls promptly is a must. You will need the ability to understand finance and insurance product regulations and possess excellent communication skills and the ability to influence and negotiate a sale. A full UK driving licence is essential.

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save and track your money through a user‑friendly app
• Free wills writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.