Project Support Officer

Location: Newcastle Upon Tyne

Practice Group / Department: IT Regional - Project & Program Support

Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world’s preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity.

With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

The Role The Project Support Officer supports the PMO Manager, Programme Managers and Project Managers in the effective delivery, control and governance of IT projects and programmes across EMEA IT Services. The role helps ensure adherence to Norton Rose Fulbright delivery frameworks, maintains accurate portfolio information, supports project and governance reporting, and enables audit-ready project administration across the full project lifecycle.

EMEA IT Services provides IT services to lawyers and business services teams across Europe, the Middle East and Asia and now Australia. The Project Office supports the delivery of change through project governance, reporting, financial administration, stage gate control, technical design governance and continuous improvement of PMO processes. The Project Support Officer plays a key coordination and quality assurance role within this environment.

Key Responsibilities Delivery framework and governance support Support adherence to NRF project delivery frameworks, templates and governance standards. Maintain awareness of required project artefacts, including Project Briefs/PIDs, RAID logs, Gateway Checklists, Project Change Requests, closure documents and governance packs. Support the preparation, coordination and administration of Gate and Technical Design Authority (TDA) review activities. Ensure governance records, approvals, links, document versions and supporting evidence are complete, accurate and accessible.

Portfolio reporting and data quality Maintain accurate and complete portfolio data, including project status, stage, milestones, Gate dates, TDA dates, project codes, SAP codes, Project Manager details and sponsor information. Use agreed master sources, including the Gates and TDA Schedule, as the single source of truth for milestone and governance date information. Update agreed artefacts promptly following confirmed changes, ensuring consistency across the Project List, Gates and TDA Schedule, Go Live Plan, SharePoint dates and reporting outputs.

Support the production of regular and ad hoc PMO reports, including weekly IT leadership reporting and Change Programme Board highlight reports. Gate, TDA and meeting administration Coordinate Gate and TDA meetings, ensuring the correct attendees and approvers are invited, Meeting materials are accurate and circulated in good time, Approvals are tracked correctly, and follow-up actions are recorded and progressed to completion .

Reporting, financial and administrative support Support the preparation of regular and one-off reports, presentations, slide packs and Excel-based reporting for senior management. Liaise with Project Managers, Programme Managers and delivery teams to gather accurate and timely reporting information. Support budget tracking, project finance administration, resource data tracking and reconciliation activities where required. Check…