Client Development Executive

• Support colleagues in strengthening and growing client relationships through client planning, relationship mapping, client feedback programmes, gap analysis, marketing campaigns and client intelligence activities
• Assist client teams with proposals, capability statements, client plans and client commitment documents
• Support the delivery, growth and evaluation of client listening programmes
• Act as the primary contact for DACB's Post Matter Review (PMR) programme
• Help translate client feedback into meaningful actions and continuous process improvements
• Promote effective use of client development technologies and tools, including client listening platforms, CRM systems and engagement tools
• Provide training, communications and stakeholder engagement for client development technologies
• Analyse client and prospect data and produce dashboards, reports and presentations with actionable insights and recommendations

• Previous experience within a business development, client development or client listening role
• Strong stakeholder management and relationship-building skills
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong analytical skills, including the ability to interpret data and communicate insights effectively
• High levels of accuracy and attention to detail
• Strong written and verbal communication skills
• Proficiency across Microsoft Office applications, including Word, PowerPoint, Excel and Teams
• Experience with in a legal or wider professional services environment (desirable)
• Experience using CRM systems and business development technologies (desirable)
• Knowledge of client feedback and client listening methodologies (desirable)
• Experience creating reports, presentations and data-driven recommendations (desirable)

Demonstrates expertise in client development and relationship management, with a strong focus on data analysis, stakeholder engagement, and the effective use of client development technologies. Proficient in creating actionable insights through reports and presentations to enhance client relationships and drive continuous improvement.

• Client Development
• Stakeholder Management
• Data Analysis
• CRM Systems
• Client Feedback Methodologies

• Data Interpretation
• Report Creation
• Presentation Development
• Client Planning
• Gap Analysis

• Relationship Building
• Organisational Skills
• Attention to Detail
• Written Communication
• Verbal Communication

• Business Development
• Client Listening
• Professional Services
• Client Intelligence

• Microsoft Office
• CRM Systems
• Client Listening Platforms
• Engagement Tools