Lead Business Analyst; FTC)

We are looking for an experienced Lead Business Analyst to join a growing Information Management & Technology team, playing a key role in delivering complex digital transformation, business change and service improvement initiatives.

This is an excellent opportunity for an established Senior or Lead Business Analyst who enjoys combining hands‑on business analysis with professional leadership, mentoring and the development of best practices.

Working closely with Project Managers, technical specialists, operational teams and senior stakeholders, you will lead business analysis activities across a portfolio of projects, ensuring business requirements are clearly understood, solutions are fit for purpose and change delivers measurable benefits.

You will also help develop and strengthen the wider business analysis function, providing guidance and coaching to other Business Analysts while driving consistency and quality across project delivery.

• Lead business analysis activities across complex digital transformation projects and multiple work streams.
• Define and manage analysis approaches, deliverables, priorities and quality standards.
• Provide coaching, mentoring and professional guidance to Business Analysts.
• Work closely with Project Managers and portfolio teams to coordinate analysis activities, manage dependencies and support successful delivery.
• Establish and improve business analysis standards, processes and ways of working.

• Lead discovery workshops to understand business challenges, objectives, requirements and opportunities for improvement.
• Engage with business stakeholders to gather, analyse, document and prioritise functional and non-functional requirements.
• Produce detailed business requirements, user stories, acceptance criteria and supporting documentation.
• Manage requirements throughout the project lifecycle, ensuring traceability from initial discovery through to testing and implementation.
• Challenge assumptions, resolve conflicting requirements and ensure solutions align with business objectives.

• Analyse existing business processes, identify inefficiencies and recommend improvements.
• Develop current-state and future-state process maps, workflows and supporting documentation.
• Undertake gap analysis, root‑cause analysis and options appraisals.
• Collaborate with technical teams, solution architects and business stakeholders to evaluate potential solutions.
• Identify opportunities for process standardisation, automation and operational efficiencies.
• Support user acceptance testing and business readiness activities.

• Build strong relationships with senior stakeholders, operational teams, technical specialists and external suppliers.
• Facilitate workshops and discussions to build consensus and support informed decision‑making.
• Present findings, recommendations and solution options to senior management and project governance groups.
• Ensure business analysis deliverables meet agreed quality standards and governance requirements.
• Support business case development, change impact assessments and benefits realisation.
• Drive continuous improvement in business analysis methodologies, tools and documentation.
• Promote knowledge sharing and best practice across the wider project delivery function.
• Support the development of a consistent, high‑quality business analysis capability.
• Contribute to the ongoing maturity of the PMO and wider digital transformation function.

• Significant experience working as a Senior Business Analyst, Lead Business Analyst or in a similar role.
• Proven experience leading business analysis activities across complex…