Support Services Officer

Company:
Government Recruitment Service

Salary: £27,631 to £27,631 a year

Hours:

Full-time

Location:

Newcastle-upon-Tyne

Job type:
Permanent

Posting date: 5 Nov 2026

Closing date: 17 Nov 2026

Do you have excellent communication and interpersonal skills?

Are you adaptable with the ability to manage competing tasks?

Can you build strong working relationships with colleagues and stakeholders at all levels?

If so, we’d love to hear from you!

The purpose of this role is to champion and support operational best practice across DVSA. The jobholder will provide advice and guidance, analyse reports, develop and maintain guidance materials, and ensure compliance with monitoring agreements. They will also engage with customers, rekey test information, complete associated follow-up activities, and carry out operational post-room duties.

Do you have excellent communication and interpersonal skills?

Are you adaptable with the ability to manage competing tasks?

Can you build strong working relationships with colleagues and stakeholders at all levels?

If so, we’d love to hear from you!

The purpose of this role is to champion and support operational best practice across DVSA. The jobholder will provide advice and guidance, analyse reports, develop and maintain guidance materials, and ensure compliance with monitoring agreements. They will also engage with customers, rekey test information, complete associated follow-up activities, and carry out operational post-room duties.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA:

• Working for the Driver and Vehicle Standards Agency | Civil Service Careers

Do you have excellent communication and interpersonal skills?

Are you adaptable with the ability to manage competing tasks?

Can you build strong working relationships with colleagues and stakeholders at all levels?

If so, we’d love to hear from you!

The purpose of this role is to champion and support operational best practice across DVSA. The jobholder will provide advice and guidance, analyse reports, develop and maintain guidance materials, and ensure compliance with monitoring agreements. They will also engage with customers, rekey test information, complete associated follow-up activities, and carry out operational post-room duties.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA:

• Working for the Driver and Vehicle Standards Agency | Civil Service Careers

As the successful candidate, it will be your responsibility to promote and support best operational practice throughout DVSA. The jobholder is responsible for providing advice and guidance, report analysis, developing and updating guidance, ensuring monitoring agreements are adhered and engaging with customers, rekeying test information and subsequent follow-up work and providing post room operational duties.

Your responsibilities will include, but aren’t limited to:

• Provide advice to internal and…