Interaction Designer

Newcastle, United Kingdom

Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives.

We place equal importance on our people, culture and work-life balance as we do on delivering high-quality services. Collaborative, entrepreneurial and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation.

We're not just a consultancy; we're a community, with a strong culture of learning, knowledge-sharing and continuous improvement.

Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems.

We build handpicked, high-performing teams with strong empathy, trust and a user-first mindset.

We're looking for an experienced Interaction Designer to join a multidisciplinary agile team delivering user-centred digital services for UK government clients.

You’ll turn user needs into clear, accessible, well-tested designs, and work closely with user researchers, content designers, developers and product managers.

Design end-to-end user journeys and interactions for complex services, based on user research.

Prototype and iterate designs, using the  Design System and creating new patterns where existing ones don't fit.

Test designs with users, including people who use assistive technology, and improve them based on the evidence.

Make sure services meet WCAG 2.2 AA and the GDS Service Standard.

Work with content designers and user researchers so that design, content and research work together.

Work closely with developers to get designs built as intended, and take part in design reviews and front-end code reviews.

Explain design decisions to stakeholders and support service assessments.

Document design decisions and patterns, and share good practice with colleagues.

BPSS clearance (or the ability to obtain it).

Demonstrable experience designing and delivering interaction design for complex digital services.

Experience working in UK government or public sector digital delivery, with knowledge of the  Design System and the GDS Service Standard.

Experience prototyping and usability testing.

Strong understanding of accessibility and inclusive design.

Experience working in agile, multidisciplinary teams.

A portfolio showing end-to-end work and the evidence behind it.

Experience of service assessments (Alpha, Beta and Live).

Experience designing transactional services, such as forms and applications.

Experience with the  Prototype Kit.

Experience mentoring other designers.

Understanding of how services are built, including HTML and CSS.

As part of our team, you will benefit from:

• Exposure to major public sector digital transformation programmes.
• A collaborative and inclusive working culture, with a strong focus on learning and knowledge-sharing.
• Opportunities for learning, development and certification.
• If shortlisted, you will be invited to attend an interview.

At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued and supported.

We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.