Passenger Service Agent

As a member of our Ground Operations Team at Newcastle Airport as a Passenger Service Agent
, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

• Create Memories:
  Provide our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present:
  Assist customers at check‑in, issue boarding passes, verify travel documents, and support them at our self‑service kiosks.
• Take Responsibility:
  Follow all safety and security procedures and ensure flights depart on time.
• Work as One Team:
  Support colleagues and customers during disruption and delays, solve problems proactively, and communicate clearly and professionally at all times.

• Passionate about delivering outstanding customer service.
• Calm and focused under pressure in a fast‑paced environment and during disruption.
• Adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

• Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00 pm–04:59 am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Friend referral scheme (£250 for successful referrals) and contributory pension scheme.
• Colleague discounts on Jet2holidays and  holidays and flights.
• Annual pay review, paid training course, our famous red uniform and much more!

• 20-hour per week contracts available on a fixed‑term basis until November 2026.
• Rostered shifts: early starts, late finishes, weekends, and bank holidays; usual pattern is 4 shifts in a row followed by 2 rest days, but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At  & Jet2holidays, we believe in creating memories for our customers and in a rewarding career for our colleagues. Apply today to become part of our award‑winning team!