Customer Service Assistant

Customer Service Assistant – Empiric Student Property plc

Contract:

24‑hour contract; shift pattern: 4 × 6‑hour shifts between 6 AM and 8 PM, weekdays and weekends. Contract runs until June 2026 with possibility to become permanent.

Location:

Newcastle Upon Tyne, England, United Kingdom.

The pay will be based on your skills and experience. Please discuss the details with a recruiter.

• 25 days holiday entitlement (pro‑rated for part‑time colleagues)
• Birthday off
• 8% pension (7.5% employer / 0.5% employee) contribution
• Smart Tech – latest technology with spread payments, no interest
• Access to Reward Gateway with retailer discounts
• Cycle‑2 Work Scheme
• Service Award Scheme – one day per year for up to 5 years of service

• Customer Service: Create a “home away from home” community for students; plan social events and deliver outstanding check‑in/check‑out experiences; handle complaints with care; drive high customer satisfaction scores.
• Sales and Revenue: Help meet city revenue and sales targets; stay abreast of local trends and competition; meet sales targets and boost re‑booking; balance financial performance with customer happiness.
• Sustainability and Community: Engage with local communities through volunteer days and charity efforts; promote recycling, energy‑saving and other eco‑friendly practices; advocate for positive social and environmental change.
• Facilities Management: Ensure buildings are safe, clean and well maintained; promote a positive safety culture; handle emergencies and report incidents; maintain up‑to‑date training and prioritize health and safety.

• Experience in PBSA, hospitality or a similar field
• Proven background in customer service, compliance and sales
• Ability to juggle multiple priorities and problem‑solve effectively
• Enthusiasm for fostering community and driving results

• Fast‑paced, dynamic role with flexible hours (weekends/evenings)
• Environment driven by our core values: respectful, responsive, supportive, collaborative, fun

Entry level

Full‑time

Other

Restaurants