Customer Services Advisor

Customer Services Advisor

+6 months + the option to go permanently

+On site working in Newcastle

+ 12- 15 ph

Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day.

• Sociable, helpful and eager to provide excellent customer service to customers.
• Able to work in a fast-paced environment, ensuring defined processes are followed.
• A good eye for detail, ensuring customer records are kept up to date and are accurate.
• Keen to take responsibility for managing customer information in line with GDPR. Experience of working with computer systems.
• A Team Player who enjoys collaborating with teammates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
• And through all this achieve core Key Performance Indicators.

• Customer Services experience
• Excellent communication skills
• Experience resolving customer complaints
• Inputting information into databases

If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.