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Head of Customer Experience & Insight

Job in Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for: Home Group
Full Time position
Listed on 2026-02-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
Location: Newcastle upon Tyne

A leading housing and care organization in Newcastle upon Tyne seeks a Head of Customer Experience to shape services through customer insights and engagement. You'll lead strategies that enhance customer influence, turning data into action. This hybrid role offers competitive benefits, including a health cash plan, flexible working, and generous leave policies. You'll manage teams, improving services in a regulated environment while ensuring diverse customer voices impact decision-making.
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