Customer Services Sales Advisor

Customer Services Sales Advisor

+6 months +

+On site working in Newcastle - hybrid

+ 11- 15 ph

Skills:

+Customer Service within Banking experience

+Excellent communication skills

+Experience resolving customer complaints

+Inputting information into databases

Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.

They are looking for colleagues to join our team of Customer Service Sales Advisors putting our customers at the heart of everything we do every day. Is that you?

• Do you have a passion for helping make things simple and easy for customers?

• Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?

• Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

What are we looking for in our Sales Advisors?

• A proven track record in a sales environment.
• Sociable, helpful and eager to provide excellent customer service to customers.
• Able to work in a fast-paced environment, ensuring defined processes are followed.
• A good eye for detail, ensuring customer details are captured and recorded accurately.
• Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
• A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
• And through all this achieve core Key Performance Indicators

Work Environment

The role is predominantly an office based one working on our site at Cobalt Business Park, with the opportunity for hybrid working upon attaining competence in the role. Induction training is for a period of 6 weeks with a mix of class room and on the job training.

If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.