Front Desk Agent

Location: Newcastle upon Tyne

Complete with job descriptions, skill profiles, and interview templates. Use this Front Desk Agent hiring guide to help you make the right decisions, fast.

Front Desk Agent Recruitment Guide What does a Front Desk Agent do?

A Front Desk Agent usually works in a hotel, motel, resort, or any establishment that has guests regularly coming in to stay. They are responsible for greeting the guests when they come in, answering their questions, taking care of their baggage, and recommending restaurants or activities that they can do. They are essentially the go-to person for all guest enquiries.

Day to day tasks of a Front Desk Agent

• Greet guests coming in and thanking those who are leaving.
• Process the check-in and check-out of the guests.
• Post the fees and charges to the appropriate accounts.
• Assist guests who have requests.
• Answer phone calls and assist in any concerns.
• Anticipate the needs of the guests and offer recommendations or solutions to any problems.
• Coordinate with internal teams to ensure guest satisfaction.

A Front Desk Agent’s primary responsibility is to process the arrival and departure of guests of hotels, motels, or resorts. It starts from greeting them upon arrival, verifying the registration’s information, processing payment, providing the room keys, up to recommending good restaurants or activities that they can do while staying in the establishment.

HIRING PROCESS Front Desk Agent Hiring Process

Step 1: Understand the role

Step 2: Source Applicants

Step 3: Skills Assessment

Step 4: Interview

Step 5: Hire

Build the Ideal Candidate Profile

To find the best person for the role, you need to understand what the role involves. You can complete this with the hiring manager to define the role, its contribution, and the skills needed.

Write A

Job Description Based On Skills

Once you understand the requirements for the role, you’ll need to understand theskills for success. You can then write an effective job description to promote yourrole.

Selecting

The Ideal Candidate

See which applicants have the right skills for the role. Send all your applicants a Vervoe skills assessment from the expert library, or customize one for your organization.

Interview Top Performers

Your skills assessment results will identify top performers. Focus your time on interviewing those that have met or exceeded your requirements. Assessment results will also help guide which skill areas to focus on in the interview.

Making An Offer

Once you assess your candidates against these skills, you’re ready to offer the topperformer(s). You should base your offer on the value that the candidate would bring to your team and your business as a whole. It is also important to ensure your compensation and benefits packages are competitive in the industry and help you attract and retain the top talent.

Build

the ideal candidate profile Skills needed for a Front Desk Agent A Front Desk Agent should have a customer centric mindset at all times as they will be interacting with guests and customers. They should also be good at multitasking so they can manage multiple requests at a time.

For entry-level roles, you will receive a huge number of applications compared to a more senior role. Ensure to give details about the company’s goals and objectives, and how the role will help the company in achieving them. This will help the applicants gauge if the role is fit for them.

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