Complaints Resolution Officer

Key Responsibilities Customer Service & Complaints Handling

• Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code.
• Provide excellent customer service, including engagement with a diverse customer base such as residents, Councillors, and vulnerable individuals.
• Gather, analyse, and prepare complaints data for monitoring, trend analysis and reporting purposes.
• Ensure clear communication throughout the complaints process, providing updates, outcomes, and advice to complainants.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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