Service Advisor

Job in Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK

Listing for: Arnold Clark.

Full Time position
Listed on 2026-02-17

Job specializations:

Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual

Location: Newcastle upon Tyne

We are currently recruiting for a Maternity Cover Service Advisor to help us at our Vauxhall branch in Stoke-on-Trent.

We offer:

33 days' holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
And much more...

Hours

Maternity Cover:
Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About the role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
Liaising with the workshop and bodyshop to progress work thr...

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