Customer Liaison Officer

Location: Newcastle Upon Tyne

Customer Liaison Officer - Social Housing About the Company - Customer Liaison Officer - Social Housing We are working with a leading Housing Association who are looking to recruit a Customer Liaison Officer to support the deliver of improvement works to their customers homes. This is an initial 3 month temporary contract. Duties - Customer Liaison Officer - Social Housing Act as a key point of contact for residents, contractors, and staff regarding safety and compliance works.

Support the delivery of building safety and compliance programmes. Communicate with residents to provide updates and safety information. Arrange and support property access for essential compliance works. Resolve customer queries and concerns in a professional manner. Maintain accurate records of customer engagement and compliance activity. Work closely with contractors and colleagues to ensure works are completed efficiently. Travel to sites and properties as required.

Person Specification
- Customer Liaison Officer - Social Housing Experience in customer-facing roles within social housing. Strong customer service and communication skills. Organised with the ability to manage multiple tasks. Flexible and adaptable approach to work. Ability to work independently and as part of a team. Strong problem-solving and interpersonal skills. Comfortable working with residents face to face and over the telephone. Good administrative and record-keeping abilities.

Full UK driving licence essential. Access to a vehicle with valid MOT and business use insurance.