Parts Advisor upon Tyne, England upon Tyne, United Kingdom

Location

Newcastle upon Tyne, England, United Kingdom

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

Newcastle Nissan and Changan

Contract Type: Permanent, full-time

Salary: £28,500

Hours: 42 hours (Monday to Friday 8am to 5pm, Saturdays 8am to 12pm on a rota basis)

Are you a Parts Advisor looking for a new challenge? We are on the hunt for an experienced and enthusiastic Parts Advisor. This role is a key part of our parts department, working alongside a friendly and hard‑working team to build customer relationships and manage expectations.

As a Parts Advisor, you will ensure that all customers in retail and workshop areas are dealt with quickly and efficiently, process all orders on the same day, and complete all administrative functions accurately and in a timely manner. You will also log any stock discrepancies with the Parts Manager.

• Assist the Parts Manager with daily duties
• Complete vehicle health checks for the workshop
• Ensure all items are correctly located and maintain stock control
• Receive orders and keep returns up to date
• Answer calls from customers
• Provide excellent customer care

Previous experience in a similar role.

Excellent communication skills – both verbal and written.

Practical knowledge of computer systems.

Ability to work independently as well as part of a dynamic team.

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights.

Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.