Customer Operations Assistant

Newcastle upon Tyne, United Kingdom Company: One Utility Bill

Job reference:

Location:

Newcastle upon Tyne, United Kingdom

Job reference:

Listing type:
Basic

EU work permit required:
No

Posted: 28.05.2026

Closing date: 12.07.2026

Customer Operations Assistant – £27,976 per annum, Full time, Permanent

• Opening and closing accounts with suppliers for tenancy start and end dates and to collect accurate meter readings to ensure billing accuracy.
• Answering inbound calls from suppliers and monitoring email mailboxes.
• Processing incoming post and ensuring all bills are paid and allocated to the correct packages.
• Auditing packages to confirm all utility services are set up correctly and highlighting any areas requiring additional information.
• Managing incoming tickets and owning them to resolution.
• Accurate note and data input, ensuring all relevant spreadsheets, tickets and packages are updated correctly.
• Completing your workload efficiently and accurately within the team’s SLA’s and in line with our KPIs.
• Working closely with the Customer Support team to ensure any customer queries are answered in a timely manner.
• Producing daily reporting on productivity.
• Assisting in the development and improvement of processes for the Customer Operations team.
• Working with suppliers to improve supplier relations and communication.
• Primarily based within our admin team.

• Inquisitive with a keen eye for detail.
• Excellent at time management and multitasking.
• Great at problem solving.
• Confident at communicating with a range of stakeholders.
• Unafraid to speak up with new ideas.
• Willing to fall in and roll when needed and show diversity.
• Ready and willing to offer support to the wider team.

• Annual salary of £27,976.
• £2,000 per year in bonuses paid to the full company if we achieve our shared objectives.

• Matters – Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
• Own It – Take responsibility for your domain. Trust yourself and trust others to deliver.
• Graft – Work hard and smart. That’s how we grow and do the best for our customers.
• Work as One – Respect other people. Try to leave your ego at the door.
• Do the Right Thing – Treat everybody well and do your best. Support one another’s goals.
• Drop and Roll – Learn from mistakes, get comfy with change and do your best to adapt.
• Set the Bar High – Whether you’re solving problems or making a brew. Do it with gusto.
• Be Fiercely You – Be human and be genuine. Bring your skills and yourself to work. Enjoy the Journey – Have some fun, and make sure others do too.

• Dependable – Taking ownership of performance and demonstrating accountability.
• Customer First – Thinking about the customer before making any decision.
• Co‑Star – Collaborating and communicating. Showing a commitment to shared goals.
• Expert – Seeking out knowledge and opportunities to perform better in my role.
• Leadership – Communicating shared goals clearly and effectively.

One Utility Bill is committed to equal employment opportunities and building a diverse workforce. We do not discriminate on the basis of race, gender, age, sexual orientation, disability, or any protected characteristic.