Customer Service Agent

Customer Service Agent - Newcastle Upon Tyne (Onsite)

Newcastle Upon Tyne

6 Month Contract (Inside IR35)

37.5 Hours per Week

Overtime: 1.5x Standard Rate | Double Time Available

I'm currently recruiting for a Customer Service Agent to join a well-established financial services operation supporting customers with personal loan account enquiries.

This is a fast-paced, customer-focused role where you'll be handling inbound calls, resolving customer queries, maintaining accurate customer records, and delivering a high standard of service while working towards team KPIs and service levels.

• Previous Call Centre / Contact Centre experience
• Strong Customer Service background
• Comfortable handling a high volume of inbound calls
• Experience working to KPIs and performance targets
• Strong communication and customer handling skills

• Financial Services or Banking experience
• Personal Loans experience
• Customer Records Management
• GDPR awareness

Happy to work fully onsite in Newcastle Upon Tyne

Able to attend a face-to-face interview

Comfortable working a 37.5-hour rotating shift pattern

Available to work shifts between 8am–8pm Monday to Friday and 9am–6pm Saturday & Sunday as part of a planned rota

In return, you'll join a supportive team environment with competitive rates and opportunities for overtime.

If you're interested and meet the above requirements, please apply with your latest CV or send me a direct message for further details.

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