Customer Service Advisor

Customer Service Advisor

Newcastle

We're recruiting for a Customer Service Advisor position that offers a refreshing change! Dive into a career filled with warm and hot inbound calls, surrounded by a delightful culture where every interaction is a pleasure.

This role offers a chance at a rewarding career with an exciting property developer, but here's the best part - you don't need prior property experience! We welcome applicants from all backgrounds who are passionate about delivering exceptional service and making a difference in people's lives.

What You'll Do:

• Be the friendly face of our client's company, providing expert guidance and information on their amazing homes available for rent - including key details such as pricing, layouts and features.
• Handle warm-hot inbound enquiries only, ensuring every customer feels valued and heard.
• Log all enquiries accurately and quickly into the CRM system, maintaining up-to-date and compliant records.
• Qualify leads confidently against set criteria to ensure customers are matched to the right homes.
• Utilise your exceptional communication skills to build strong relationships and rapport with prospective tenants.
• Work closely with our onsite teams to seamlessly coordinate viewings and assist with remote tours, ensuring customers receive top-notch service every step of the way.