Sea Logistics Customer Care Specialist

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Sea Logistics Export Customer Care Specialist for our office in Newcastle. The Customer Care Specialist will be part of a team within the Customer Care Location responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up.

The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.

• Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements
• Ensure service excellence by leveraging a high level of forwarding and market knowledge
• Document, investigate and conduct root cause analysis on any deviations using our systems (Core Log, NPS)
• Closely liaise with Sales owners to ensure the smooth on-boarding of new customers
• Conduct claims management, from reporting through to closure
• Ensure compliance with company, industry and legal standards is adhered to across the function
• Participate in workshops and conference calls as required
• Continuously analyse customer repor...