Front of House Team Member

Front of House Team Member Gosforth (Newcastle) Gym | Customer | Permanent | Part time – Up to £26,707.20 pro rata - depending on experience | 14 hours per week.

Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. As a Front of House Team Member / Receptionist at our gym, you’ll bring great communication skills, both face-to-face and over the phone.

You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

• Provide exceptional and efficient customer service to everyone who visits our club.
• Support the smooth running of our reception and café areas.
• Create a friendly, relaxing and professional environment.
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued.
• Support the café team, including preparing and serving fresh, healthy and nutritional food and drinks.
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks.

• Confidence and empathy to deliver excellent customer care.
• Both face‑to‑face and telephone communication skills.
• Motivation, flexibility and initiative.
• Basic computer skills, including Word and Excel.
• Ability to swim to a high standard and willingness to undergo training at site for Lifeguard coverage.

• Free gym membership.
• Health assessments.
• Retail discounts.
• Pension options.
• Fitness, lifestyle, health and wellbeing rewards.