Customer Service Assistant - Nights

Customer Service Assistant (Nights) - Newcastle

Hourly Rate: £13.45

Contract:

Permanent, 27 hours per week

Working Hours:

3 nights on, 4 nights off, 9pm - 6am

Vita Student are launching four brand-new residences across the UK & Spain, giving students even more choice across the UK and Europe while setting a new standard for premium student living. The openings in Edinburgh, Birmingham, Newcastle and Madrid reflect Vita Student’s continued commitment to exceptional locations, contemporary design and an all-in living lifestyle that supports both academic success and wellbeing.

All four buildings provide a wide range of studio room types, vibrant hub spaces, dedicated study areas and fully equipped 24/7 gyms. Combined with Vita Student’s supportive on‑site teams and community‑focused approach, these features deliver the premium living experience students expect.

To support our premium services, we’re building a brand new team, including Customer Service Assistants to deliver a luxury, home‑from‑home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.

Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night‑time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
• Ensure our facilities are being looked after respectfully by students & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

• An experienced customer service professional, well‑versed in delivering premium experiences to customers.
• Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

• Vita Student operate a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility:
  Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service…