Account Manager

Account Manager

Newcastle, NE12 8BU

Salary: Starting £24,000 basic, increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)

Working Hours: 37.5 hours per week

Shift Pattern: Monday to Friday between 9am and 5:30pm

Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 year’s service

We are currently hiring Account Managers to join our customer care team in Newcastle!

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.

• Working in a call centre environment
• Making outbound calls to existing customers with the purpose of retaining them
• Dealing with escalated high-level complaints
• Establishing, building, and managing strong long-term customer relationships
• Ensuring customer satisfaction
• Liaising with various other departments both within the business and third parties
• Updating relevant information in our customers’ records
• Delivering first‑class customer service to customers

• Experience in a call centre environment, an outbound or objection-handling role would be beneficial
• Confident dealing with high-level complaints
• Strong computer and MS Office skills
• Excellent communication skills with a problem solving attitude
• Attention to detail
• Customer oriented, genuinely passionate about providing an amazing experience through every interaction
• The ability to multitask effectively whilst keeping a high level of service quality
• Team working skills
• Passionate and willing to learn in a dynamic environment
• Willing to accept new challenges

• Enjoy your birthday off as a special treat.
• Satisfy your cravings at our onsite coffee shop and canteen.
• Stay active with discounted gym and health club memberships.
• Access private healthcare and a Medi Cash cash plan.
• Unlock a world of freebies and discounts with Perk Box.
• Earn rewards through our employee referral program.
• Enjoy discounts on our alarm systems.
• Contribute to a greener lifestyle with the Cycle to Work Scheme.

ALL APPLICANTS MUST COMPLETE A DBS CHECK – PROVIDED BY THE COMPANY IF SUCCESSFUL.