Customer Service Assistant

Location: Newcastle

Hourly Rate: £13.45

Contract: Permanent, 26 hours per week

Working Hours: Varied shift patterns between 6am – 9pm, flexibility required

Vita Student are launching four brand‑new residences across the UK and Spain, giving students even more choice across the UK and Europe while setting a new standard for premium student living. The openings in Edinburgh, Birmingham, Newcastle and Madrid reflect Vita Student’s continued commitment to exceptional locations, contemporary design and an all‑in living lifestyle that supports both academic success and wellbeing.

All four buildings provide a wide range of studio room types, vibrant hub spaces, dedicated study areas and fully equipped 24/7 gyms. Combined with Vita Student’s supportive on‑site teams and community‑focused approach, these features deliver the premium living experience students expect.

To support our premium services, we’re building a brand new team, including Customer Service Assistants to deliver a luxury, home‑from‑home experience for our students.

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Deliver solutions to issues or challenges that may arise.
• Conduct block walks every 4–6 hours surveying and reporting every area of the building.
• Replenish refreshment stock such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed, cleaned, tidied and reorganised as required.

We’re looking for an experienced customer service professional, well‑versed in delivering premium experiences to customers. You should demonstrate a proactive approach to maintaining the cleanliness and safety of communal areas and be technologically astute, comfortable with the various technology systems and software we use.

• Operate a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs; all Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills – English is the primary spoken language; multi‑lingual skills are warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity and positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Ability to carry out tasks that may involve extended periods of standing and repetitive movements; reasonable adjustments are considered where required.
• Flexibility:
  Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive and religious breaks. Flexibility from Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

• Holidays – Holidays are paid on a pro‑rata basis and include 28 days paid holiday, including England & Wales bank holidays, pro‑rata.
• Your Birthday – Employees are entitled to take their birthday off work.
• Perkbox – Access to a Perkbox account to choose lifestyle perks such as cinema tickets, supermarket savings, discounted days out, daily coffee or a summer holiday.
• Royal London Pension – Vita Group contributes 3% of salary to your pension pot in addition to 5% employee contribution.
• Parties & Events – We host parties and events each year to celebrate success together.
• Recognition Programmes – Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development – Induction and learning & development programme with Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – A confidential service offering support and guidance for personal or work‑related issues.

All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. We are unable to offer Right to Work Sponsorship; therefore, if you require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.