Sales-coordinator

Student Accommodation Sales Coordinator
Newcastle
c £17.00 per hour
Full-Time | Temporary Role
Site-Based
Monday to Friday
⚡  Immediate Start Available

We are seeking an enthusiastic and customer-focused  Student Accommodation Sales Coordinator  to join a leading student accommodation provider in Newcastle. This fast-paced role combines  sales, customer service, lettings, and administration , making it ideal for someone who thrives on building relationships, delivering exceptional service, and driving occupancy.

Key Responsibilities

Customer Service & Resident Support  Be the first point of contact for students, providing a warm and professional welcome.
Build strong relationships with residents and create a positive student experience.
Respond promptly to enquiries via email, telephone, and face-to-face interactions.
Resolve resident queries and complaints efficiently, escalating where necessary.
Keep students informed through regular communications and updates.
Support students by directing them to appropriate wellbeing and support services.
Provide regular updates and reporting to management.
Sales & Lettings  Manage the student journey from initial enquiry through to move-in.
Arrange and conduct accommodation viewings, showcasing rooms, facilities, and amenities.
Convert enquiries into bookings through excellent customer engagement.
Follow up sales leads and maintain a proactive approach to occupancy levels.
Respond to accommodation enquiries quickly and professionally.
Maintain accurate records of enquiries, viewings, bookings, and customer interactions.
Assist with marketing initiatives, student events, and occupancy campaigns.
Prepare tenancy agreements and move-in documentation for new residents.
Administration & Operations   Manage incoming calls, emails, correspondence, and general office administration.
Liaise with contractors, suppliers, and external stakeholders.
Support site performance targets, including occupancy and customer satisfaction.
Ensure reception, communal areas, show flats, and vacant rooms are presented to a high standard.
Assist with tenancy administration and debt management processes.
Property & Compliance   Carry out routine property inspections and identify maintenance requirements.
Log and coordinate maintenance requests, ensuring they are actioned within agreed timescales.
Facilitate contractor access and monitor works completed on site.
Support compliance with health and safety standards and site procedures.
Report maintenance, operational, and safety concerns promptly.
Skills & Experience Essential   Previous experience within property, residential lettings, hospitality, student accommodation, or a similar customer-facing environment.
Strong customer service, sales, and administrative skills.
Experience arranging and conducting property viewings or customer tours.
Excellent communication and relationship-building abilities.
Highly organised with the ability to manage multiple priorities.
Proactive, self-motivated, and solutions-focused.
Ability to work independently and as part of a team.
Comfortable working in a fast-paced environment with minimal supervision.
Desirable   

Experience with in Purpose-Built Student Accommodation (PBSA).
Knowledge of student lettings, residential lettings, or tenancy management processes.
If you're passionate about customer service, enjoy a sales-focused environment, and can deliver an outstanding student experience, submit your CV for immediate review.