Helpdesk Manager, Facilities & CAFM Leader
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-07-06
Listing for:
Branta Recruitment Ltd
Full Time
position Listed on 2026-07-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Branta Recruitment Ltd is seeking a results-driven Helpdesk Manager to lead their central Facilities Management Helpdesk in Newcastle upon Tyne. You will manage a high-performing team, ensuring optimal service delivery and compliance with contractual SLAs and KPIs.
The ideal candidate will have extensive management experience in a helpdesk or customer service capacity, alongside knowledge of CAFM or similar systems. Strong interpersonal and leadership skills are essential for addressing client needs and fostering team success.
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