Claims Handler

Tesco Insurance
• Newcastle
• Permanent
• Apply by 20-Jul-2026

Salary: £26200 - £27000 (depending on experience) + annual bonus

Hours:

Full-time, 36 hours per week

Working Pattern:
Office-based initially, with hybrid working available upon achieving competence (typically after 6 months)

Location:

Longbenton, Newcastle

At Tesco Insurance, our Claims team does more than handle claims – we help customers through some of life's most difficult and vulnerable moments. Whether it’s a bump in the road, damage to a home, or a sudden emergency, every call is an opportunity to show we care and do the right thing with empathy and expertise.

• Guiding customers through each step of the process of their home / motor claim – from the first notification of loss to a fair and timely resolution
• Gathering and recording accurate information to progress claims efficiently
• Assessing each case carefully and making fair decisions based on the facts
• Arranging repairs, mobility support, or replacements through our trusted partners
• Handling queries and resolving issues with empathy and professionalism
• Exploring opportunities to settle claims on first contact where appropriate
• Securing services for customers, including repair, mobility and salvage options through our dedicated supplier network
• Delivering exceptional customer service at every interaction and upholding our consumer duty responsibilities

• A passion for delivering excellent customer experiences
• Minimum 6 months previous customer services experience is required. Experience from contact centres, retail, military, hospitality or leisure is welcomed
• Clear and confident communication skills, both written and verbal
• Strong technical capability as you’ll regularly use multiple systems simultaneously
• Empathy, resilience and adaptability in a fast‑paced environment

• Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period)
• Wellbeing & health:
  Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme
• Generous leave: 7.2 weeks’ holiday (including Bank Holidays)
• Family support:
  Enhanced maternity, paternity and shared parental leave policies
• Exclusive offers from top brands and partners
• Financial security:
  Pension scheme matching up to 7.5% on a 1:1 basis plus life assurance up to 5× salary
• We also know the importance of balancing work with life’s other commitments. Talk to us at interview about the flexibility you need – we’re committed to exploring part‑time and flexible working opportunities at every level of the organisation

Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunities the site provides.

You must have the right to work in the UK (through nationality, visa or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.