Customer Service Representative

Company Overview

TT Electronics is a global manufacturer of advanced electronics that enables a safer, healthier and sustainable world.

As a Customer Service Representative in our Microelectronics value stream, you will be the primary point of contact between customers and the organization, ensuring accurate order management, clear communication, and high levels of customer satisfaction in a highly regulated, high‑precision environment.

Customer Support & Communication

• Serve as the main point of contact for customers regarding quotes, orders, delivery status, and general enquiries.

Quote Management

• Support the Sales function with timely submission of quotes and follow‑ups to achieve department order intake targets.

Order Management

• Process customer orders accurately in the SAP ERP system.
• Manage order acknowledgments, changes, and cancellations.
• Coordinate shipment schedules in line with production plans and customer requirements.

Internal Coordination

• Liaise with production, planning, quality, engineering, and logistics teams to support customer needs.

Quality, Compliance & Documentation

• Ensure orders comply with customer specifications, contracts, and quality standards.

Issue Resolution & Continuous Improvement

• Support investigations and resolution of customer complaints and non‑conformances.
• Assist with root cause analysis and corrective actions.

• Excellent attention to detail and accuracy in data entry.
• A clear and professional communication style, both written and verbal.
• Highly organised with the ability to meet strict deadlines.
• A customer‑focused, professional, and proactive mindset.
• A calm, solution‑oriented approach.
• Confident working both independently and collaboratively within a small team.
• Prior experience in a customer service or sales role within a busy manufacturing business enhances your application, but is not essential.

• A competitive salary.
• Enhanced pension contributions.
• Healthcare cashback plan.
• Employee assistance programme.
• Site incentive plan.
• Financial wellbeing benefit.
• Discounted online and high street shopping and lifestyle vouchers.
• Cycle to Work Scheme.
• Discounted RAC membership.
• Discounted Gym membership.
• 5 weeks annual leave plus bank holidays.
• A supportive and friendly working environment focused on wellbeing and sustainability.

TT Electronics is committed to Equality, Diversity and Inclusion and encourages applications from under‑represented groups.

Many roles are subject to security and export control restrictions; limitations relating to nationality may apply.

All successful candidates must achieve Baseline Personnel Security Standard (BPSS) and pass a pre‑employment Drug and Alcohol Screening.

This role does not sponsor work visas.