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Head of Customer Experience & Events

Job in Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for: The Great Run Company
Full Time position
Listed on 2026-07-25
Job specializations:
  • Customer Service/HelpDesk
    Event Management & Planning
  • Management
    Event Management & Planning
Salary/Wage Range or Industry Benchmark: 42000 - 60000 GBP Yearly GBP 42000.00 60000.00 YEAR
Job Description & How to Apply Below
Location: Newcastle upon Tyne

The Great Run Company is seeking an experienced Customer Services Manager to lead day-to-day operations and champion the customer voice. You will manage the customer services function and support the event services team to deliver outstanding service across all channels.

Key duties include implementing service policies, managing a Freshdesk CRM, reporting SLAs and team performance, coordinating with marketing, and planning resources for busy events while maintaining high customer care standards.

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