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Wealth Management Complaints Specialist
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-07-26
Listing for:
Clayton Davies
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Clayton Davies represents a leading wealth management client seeking a Complaints Officer to support the Head of Complaints. You will take ownership of complaints from receipt through to resolution, investigate cases, review records and evidence, and coordinate with advisers and operations to establish facts and determine next steps.
The role emphasizes clear written responses, monitoring against service standards, handling referrals to external dispute resolution bodies, maintaining case
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