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Customer Service Team Leader
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-09-12
Listing for:
Pin Point Recruitment
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
A leading print & packaging business is looking to recruit an experienced Client Services Team Leader to head up the client services function, ensuring high-quality support for key client accounts.
What You’ll Bring to the Team- Proven experience in a customer service/client services leadership role
- A background in the print and/or packaging industries
- Track record of coaching and developing others
- Familiarity with technical or process-led customer enquiries
- Leading the customer service team in day-to-day activities, ensuring work is delivered accurately and on time.
- Taking the lead on select key client accounts
- Mentor and develop team members to follow procedures, develop skills, and maintain first class standards.
- Accurately & efficiently handling any client complaints and related finance queries
- Promoting inter-department collaboration to ensure smooth end-to-end workflow
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