Customer Services Adviser

Citizens Advice Newcastle is looking for a friendly, organised and customer-focused Customer Services Adviser to join our busy team based in Newcastle City Library.

As the first point of contact for clients, you will provide a welcoming reception service, manage appointments, respond to enquiries and support the smooth delivery of our advice services. You will also provide administrative support to staff and volunteers, maintain accurate records and help ensure clients receive excellent service.

This is an exciting opportunity to join a well-respected local charity and make a real difference to people seeking advice and support in Newcastle.

We are looking for someone with:

Experience in a customer-facing role.

Excellent communication and organisational skills.

Strong administrative and IT skills.

The ability to remain calm and professional in a busy environment.

A commitment to delivering excellent customer service and supporting people from all backgrounds.

If you enjoy helping people and want to be part of a team that makes a positive impact in the community, we would love to hear from you.

Proud member of the Disability Confident employer scheme

Company:
Citizens Advice Newcastle

Salary: £13,987

Hours:

Part-time

Location:

Newcastle upon Tyne, NE1 8AX

Working pattern:
On-site

Job type:
Permanent

Posting date: 11 Aug 2026

Closing date: 4 Sept 2026

Citizens Advice Newcastle is looking for a friendly, organised and customer-focused Customer Services Adviser to join our busy team based in Newcastle City Library.

As the first point of contact for clients, you will provide a welcoming reception service, manage appointments, respond to enquiries and support the smooth delivery of our advice services. You will also provide administrative support to staff and volunteers, maintain accurate records and help ensure clients receive excellent service.

This is an exciting opportunity to join a well-respected local charity and make a real difference to people seeking advice and support in Newcastle.

We are looking for someone with:

Experience in a customer-facing role.

Excellent communication and organisational skills.

Strong administrative and IT skills.

The ability to remain calm and professional in a busy environment.

A commitment to delivering excellent customer service and supporting people from all backgrounds.

If you enjoy helping people and want to be part of a team that makes a positive impact in the community, we would love to hear from you.

Proud member of the Disability Confident employer scheme

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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