Casual Matchday Supporter Liaison Assistant

Casual Matchday Supporter Liaison Assistant

Newcastle upon Tyne

Casual Position - Work match days and events, including weekends, evenings, and bank holidays.

£13.45 per hour

Be part of something bigger. Champion our supporters - solve problems and make every interaction count.

We are the heartbeat of the city, a club with bold ambitions on a global stage and deep roots in our community. If you're driven to raise the bar, take pride in delivering exceptional experiences and thrive in a fast-paced environment, you'll find the platform, the people and the pride to do your best work here.

We work as One Club, striving for Excellence, acting with Integrity, taking Accountability and being Relentless in our ambition to create memorable experiences for everyone who visits St. James' Park.

This is a fantastic opportunity to be part of the energy and excitement of matchdays and events. Every interaction helps shape someone's experience of Newcastle United, and we're looking for people who genuinely care about making visitors feel welcome, valued and part of something special.

As a Matchday Supporter Liaison Assistant, you'll provide on-the-ground support to supporters at selected home and away fixtures. Acting as a friendly and approachable point of contact, you'll help supporters navigate their matchday experience, provide information and guidance, gather feedback, and elevate issues when required.

Working closely with the Supporter Liaison Officer and wider matchday teams, you'll contribute to creating a welcoming, inclusive and positive atmosphere for all supporters while helping the Club meet its fan engagement commitments.

Key responsibilities include:

• Acting as a visible and approachable point of contact for supporters.
• Providing information, guidance and signposting throughout the matchday.
• Supporting the delivery of supporter engagement activities.
• Gathering supporter feedback and sharing insights to support continuous improvement.
• Assisting with matchday operations, supporter communications and way finding.
• Liaising with internal teams to help resolve supporter issues efficiently.
• Supporting selected home and away fixtures, including domestic and European matches as required.

You’ll join a diverse and supportive team who come together to deliver exceptional matchday and event experiences. Full training will be provided, and you’ll be supported by experienced supervisors and managers throughout.

Together, we create an atmosphere where people feel welcomed from the moment they arrive. We look out for one another, work collaboratively, anticipate the needs of our guests and supporters, and take pride in delivering consistently high standards.

As part of a Club with ambitious goals, you’ll be encouraged to bring energy, positivity and initiative to every shift. We value those who take ownership, show genuine care for others, and contribute to creating memorable experiences that reflect the pride of Newcastle United and the city we represent.

We’re committed to building an inclusive, high-performance culture where everyone feels safe, respected and able to thrive. Equality, diversity and inclusion are central to who we are, and we believe the diversity of our people is one of our greatest strengths.

We work as One Club, reflecting the communities we serve, acting with integrity, and creating an environment where everyone can be their authentic self and achieve their full potential.

We’re committed to creating an environment where everyone is safe, heard, valued and able to thrive. Safeguarding and welfare are central to the way we work, and we expect everyone to play their part in doing the right thing and upholding the highest standards of care.

This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.