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Customer Service Advisor

Job in Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for: BT Group
Full Time position
Listed on 2026-08-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management, Bilingual
Salary/Wage Range or Industry Benchmark: 22000 - 30000 GBP Yearly GBP 22000.00 30000.00 YEAR
Job Description & How to Apply Below
Location: Newcastle upon Tyne

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role  EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need.

Your role will be all about building relationships and providing exceptional service. To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

  • Competitive Salary, plus an uncapped monthly commission scheme
  • Online GP:
    Access to a private GP 24/7 for you and your immediate family
  • Paid Carer's Leave:
    Market-leading carers leave with up to 2 weeks off
  • Family Leave:
    Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
  • Huge Discounts:
    Save on EE & BT products, including mobile and broadband.
  • Career Development:
    Ongoing support to help you grow your skills and develop
  • Season Ticket Travel Loan:
    Funds for your travel to and from work.
  • Volunteering Days:
    Paid time off to give back to your local community.
  • Optional Private Healthcare and Dental:
    Protection for you and your family.
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