Front of House ​/ Concierge ​/ Customer Service Receptionist 24 Hours per week

Front of House / Concierge / Customer Service Receptionist

Location: Newcastle City Centre
Salary: £13.45 per hour
Hours: 24 hours per week (3 x 8-hour shifts)
Working Pattern: Monday to Friday (rota basis)
Contract: Temporary initially with the potential to become permanent

We are recruiting for a professional, friendly and customer-focused Front of House / Concierge Receptionist to join a prestigious city-centre location in Newcastle.

This is an excellent opportunity for an experienced customer-facing professional who enjoys creating a welcoming environment and delivering exceptional service to visitors, guests, tenants and clients. The successful candidate will be the first point of contact for the building and will play a key role in ensuring a positive experience for everyone entering the premises.

The role is initially temporary but offers the opportunity to secure a permanent position for the right person.

• Providing a professional and welcoming reception service to visitors, tenants and guests.
• Acting as the first point of contact both in person, by telephone and via email.
• Managing visitor sign-in procedures and maintaining security protocols.
• Handling enquiries efficiently and directing visitors to the appropriate person or department.
• Supporting the smooth day-to-day operation of the building.
• Assisting with the organisation and coordination of events held within the building.
• Ensuring reception and communal areas remain clean, tidy, professional and presentable at all times.
• Carrying out light housekeeping and tidying duties to maintain an immaculate environment.
• Managing diaries, bookings, meeting rooms and visitor arrangements where required.
• Completing general administration and data entry
• Building positive relationships with tenants, visitors, contractors and colleagues.
• Providing exceptional customer service and resolving queries in a professional manner.
• Supporting colleagues with additional duties as required.

• Previous experience within a Front of House, Reception, Concierge, Customer Service or similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong customer service focus with a friendly, approachable and professional manner.
• Confident using Microsoft Office and computer systems.
• Strong organisational skills with the ability to multitask and prioritise workloads.
• Smart, professional and well-presented appearance.
• Ability to work independently and use initiative.
• Positive attitude with a willingness to support the wider team.
• Happy to assist with light cleaning and tidying duties to maintain high standards throughout the building.
• Flexible and willing to support events and building activities when required.

• Previous experience within property, residential buildings, serviced offices, hotels, hospitality, corporate reception, concierge or workspace environments.
• Experience supporting events, conferences or hospitality functions.
• Experience dealing with tenants, residents, guests or corporate clients.

The ideal candidate will be someone who takes pride in delivering outstanding customer service, enjoys interacting with people and understands the importance of creating a positive first impression. You will be professional, reliable, proactive and happy to go the extra mile to ensure the building operates smoothly and maintains the highest standards.

£13.45 per hour 24 hours per week Newcastle City Centre Temporary to Permanent Opportunity