CRM Executive

Location: Newcastle upon Tyne

CRM EXECUTIVE

Location:

Newcastle COE - NE12 8BU
Full-time Competitive Salary

Working Hours:

40 hours per week, Mon-Fri, 9am – 6pm, hybrid working, early finish Fridays Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

We are seeking to hire an experienced, hands-on, CRM Executive to assist in developing and improving Verisure’s communications with our customers. As a CRM Executive, reporting to the Customer Experience Manager, you will work proactively and strategically on all customer communications. You will be an integral part of the Customer Marketing team, defining multi-channel journeys, streamlining operations and coordinating communication across target audiences.

The ideal candidate will have a proven track record of creating email journeys, creating templates and achieving business goals.

Responsibilities:

Create and manage a communication strategy

Develop and implement customer communication journeys

Design email templates and calls-to-action (CTAs)
Monitor and evaluate the success of email campaigns against key business KPIsSegment our portfolio based on customer behaviour and engagement

Analyse email data to gain insights and make data-driven decisions

Recommend improvements to optimise email campaign performance

Develop and maintain documentation and road maps for email processes, A/B tests, and promotions

Email Marketing Manager Qualifications BA/BS or equivalent working experience

Past experience with CRM email communications to an existing customer base

Experience with email automation tools

Sense of ownership and pride in your performance and its impact on company’s success

Critical thinker and problem-solving skills

Good time-management skills

Great interpersonal and communication skills

Benefits Package:
At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen

Stay active with discounted gym and health club memberships.

Access private healthcare with BUPA and Medi Cash cash plan.

Unlock a world of freebies and discounts with Perk Box.

Earn cash rewards through our employee referral program.

Enhanced maternity and paternity scheme.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career OpportunitiesA career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch!

ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.

Job Summary Job number: rDate posted :
Profession:
Customer Service & Operations

Employment type:

_and_Externally