First Response Advisor - Romanian Speaking

Romanian and English Speaking First Response Advisor

Location:Newcastle City Centre

Salary: £23,250 per annum

Contract:Full-time,Permanent

Weareseekinga
First Response Advisor (English and Romanian speaking) to join a busy legal team in Newcastle City Centre.

Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.

Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.

Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.

• Client Communication:Answerincomingcallsandemails,providingclearandprofessionalinformationin
  English and Romanian
  ,dependingonclientneeds.

• Attendance Taking:Recordaccuratedetailsofclientenquiriesandattendancenotesforthe First Response Team ,ensuringinformationisloggedcorrectly.

• Client Support:Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.

• Case Administration:Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.

• Team Coordination:Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.

• Compliance:Ensureallcommunicationanddatahandlingmeetthefirm’scomplianceandconfidentialitystandards.

• Fluentlanguageskillsin English and Romanian are essential
  ,astheroleinvolvessupportingclientswhocommunicateintheselanguages.

• Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion.

• Strongattentiontodetailandaccuraterecord-keeping.

• Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities.

• Previousexperienceinanadministrative,call-handlingorcustomerservicerole—ideallywithinalegalorprofessionalservicesenvironment—isdesirablebutnotessential.

NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.

Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.

Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.

Weproactivelytakestepstofulfilourlegalobligations,remove barriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofour

Equality and

Diversity policy.