Performance Leader CSC

About the role
Earn from £32,262 (depending on skills and experience) per year plus 34 days leave, and matching pension contributions

Home, a place where you belong
Were proud to be an award-winning Customer Service Centre. Now were looking for aspirational leaders to help us go even further. If youre ready to make a bigger impact, lead a high-performing team and shape the future of customer service, this could be your next move.

What youll do
Lead a team of advisors to deliver brilliant service across all channels
Track performance, coach colleagues and tackle underperformance early
Use data and insight to spot trends and improve service delivery
Support digital0furst approaches and smooth service transitions
Build strong relationships across teams to get it right for customers

Why join us
Were passionate about helping our customers and helping our people grow. Youll get mentoring, coaching and the chance to shape how we work. Well support your development and help you reach your potential. Come and be part of one of the UKs Great Places to Work!
We cant offer a CoS for this role

You have
Experience leading customer service in a busy contact centre
Strong performance management and coaching skills
Confidence handling complex customer needs with empathy
Leadership or coaching qualifications (or working towards one)

Experience with digital channels like we chat or CRM systems

Stronger together
We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits
Youll work Monday to Friday
We work between the hours of 8 am to 6 pmon a 9 week rota
We typically work on a hybrid basis with a minimum 2 days per week in our Newcastle upon Tyne office, with the rest from home.

Whats in it for you?

34 days leave, rising to 39 (this includes bank holidays and a me day).
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
Career path with development and excellent training package.

Finally
For reasonable adjustments email . Roles can close early, so dont delay applying. If you cant see the

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