Customer Service Representative

Role:
Customer Service Agent
Type:
Contract (6 Months with potential extension)

Location:

Newcastle, UK
Working Model:
Onsite

We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:

Acting as first point of contact for Personal Loans account holders via inbound calls
Take responsibility for managing customer information in line with GDPR experience
Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
Striving to ensure a first-outcome resolution for our customers
Able to work in a fast-paced environment while ensuring that processes & procedures are followed
Can ensure that customer records are kept accurate and up to date
Able to achieve Key Performance Indicators such as Average Handling Time

Required:

Call Centre/Contact Centre Experience
Customer Service Experience Desirable:

Financial Customer Service Experience
Personal Loans Service Experience
Customer Records Management This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2

Randstad Technologies is acting as an Employment Business in relation to this vacancy